You can register one MonCash and one Natcash account. To replace a lost, closed or outdated number, contact customer service with the requested evidence. Admin approval and new provider verification are required. Local → Wise supports your own Wise or a validated third-party destination. Wise → Local requires your own ownership-verified Wise source and one of your own verified local accounts. Switching changes direction, not account ownership.
Elytra FAQ
Simple answers about Natcash to Wise, Wise to Natcash, fees, security, and Elytra's role.
How it works
Elytra helps users prepare, track, and coordinate transfer requests between Natcash and Wise. Elytra is not a bank, not a wallet, and does not replace Natcash or Wise.
You choose your Natcash account, Wise account, and HTG amount, then review the rate, Elytra fees, and estimated USD received before confirming the request.
No. Elytra is not a deposit account or custodial wallet. Settlement depends on the relevant payment partners and networks.
Fees, cancellation, and data
The confirmation screen shows a quote with Natcash fees, regulated partner fees, international provider fees, and Elytra commission before the request.
Cancellation is generally possible while a request is pending or processing in Elytra. Once partner settlement has occurred, cancellation or refund depends on partner rules.
Elytra plans to use a specialized KYC provider API. Elytra may store verification status, provider name, reference, and last-check date, while identity documents remain with the KYC provider.
Still need help?
Ask Elytra AI or contact our support team.
Last updated: May 17, 2026